General Terms and Conditions visumPOINT GmbH

1 Contracting Parties1 Contracting Parties

The contracting parties are visumPOINT GmbH (hereinafter referred to as visumPOINT) and a natural or legal person (hereinafter referred to as the client).The contracting parties are visumPOINT GmbH (hereinafter referred to as visumPOINT) and a natural or legal person (hereinafter referred to as the client).

2 Subject Matter of the Contract2 Subject Matter of the Contract

2.1 visumPOINT provides services related to changes of location and residence for natural persons. These include, among others, support services for visa procurement, immigration and relocation management, EU postings (registration & reporting obligations), A1 certificates, and translations.2.1 visumPOINT provides services related to changes of location and residence for natural persons. These include, among others, support services for visa procurement, immigration and relocation management, EU postings (registration & reporting obligations), A1 certificates, and translations.

2.2 The specific scope of services is determined by the respective order placed. An order becomes effective when the client submits a binding offer to conclude a remunerated contract via visumPOINT's website, by email, in writing, by fax, or by sending any documents provided by visumPOINT, and visumPOINT accepts this offer through an explicit declaration or by conclusive conduct (e.g., commencement of the order's execution). The presentation of visumPOINT's services on its website or in other information sheets or promotional materials does not constitute a binding offer to conclude a contract. 2.2 The specific scope of services is determined by the respective order placed. An order becomes effective when the client submits a binding offer to conclude a remunerated contract via visumPOINT's website, by email, in writing, by fax, or by sending any documents provided by visumPOINT, and visumPOINT accepts this offer through an explicit declaration or by conclusive conduct (e.g., commencement of the order's execution). The presentation of visumPOINT's services on its website or in other information sheets or promotional materials does not constitute a binding offer to conclude a contract.

2.3 visumPOINT does not independently provide any out-of-court legal services in commercial transactions and within the scope of the Legal Services Act that are not already permitted by the Legal Services Act or other laws.2.3 visumPOINT does not independently provide any out-of-court legal services in commercial transactions and within the scope of the Legal Services Act that are not already permitted by the Legal Services Act or other laws.

2.4 Insofar as visumPOINT makes declarations to third parties, particularly to government authorities or administrative bodies, only third-party declarations of intent based on the client's instructions are transmitted. In this respect, visumPOINT acts as the client's messenger for declarations and receipts. This messenger role also applies to payment transactions, i.e., insofar as visumPOINT advances payments to third parties or receives payments from third parties, it merely acts as an intermediary in payment transactions (pass-through items). A legal relationship arises exclusively between the client as the payer and the third party as the payee. visumPOINT is not obliged to make payments to the third party as payee and also has no claim to payment from the third party.      2.4 Insofar as visumPOINT makes declarations to third parties, particularly to government authorities or administrative bodies, only third-party declarations of intent based on the client's instructions are transmitted. In this respect, visumPOINT acts as the client's messenger for declarations and receipts. This messenger role also applies to payment transactions, i.e., insofar as visumPOINT advances payments to third parties or receives payments from third parties, it merely acts as an intermediary in payment transactions (pass-through items). A legal relationship arises exclusively between the client as the payer and the third party as the payee. visumPOINT is not obliged to make payments to the third party as payee and also has no claim to payment from the third party.      

3 Client's Duty to Cooperate3 Client's Duty to Cooperate

3.1 The client will promptly provide visumPOINT with all information necessary for the provision of the agreed services. For the proper execution of the services, it is necessary that the client promptly informs visumPOINT of any changes to personal data. The client will also provide visumPOINT with any further information that the client knows or should know is relevant for the provision of the services, even without being prompted. The client is responsible for the completeness and accuracy of the documents and information.  3.1 The client will promptly provide visumPOINT with all information necessary for the provision of the agreed services. For the proper execution of the services, it is necessary that the client promptly informs visumPOINT of any changes to personal data. The client will also provide visumPOINT with any further information that the client knows or should know is relevant for the provision of the services, even without being prompted. The client is responsible for the completeness and accuracy of the documents and information.  

3.2 Where necessary, particularly if the client is a legal entity, the client will provide visumPOINT with a contact person authorized to make decisions required for the provision of the respective agreed service.3.2 Where necessary, particularly if the client is a legal entity, the client will provide visumPOINT with a contact person authorized to make decisions required for the provision of the respective agreed service.

4 Remuneration, Due Date, Set-off, Right of Retention4 Remuneration, Due Date, Set-off, Right of Retention

4.1 visumPOINT receives a fee from the client in accordance with the respective agreement, plus statutory VAT. Additional services requested and provided by the client that deviate from the originally contractually agreed scope of services will be invoiced separately. The client's payment obligation remains even if a visa application or other application is not granted, as visumPOINT does not guarantee success in this regard.  4.1 visumPOINT receives a fee from the client in accordance with the respective agreement, plus statutory VAT. Additional services requested and provided by the client that deviate from the originally contractually agreed scope of services will be invoiced separately. The client's payment obligation remains even if a visa application or other application is not granted, as visumPOINT does not guarantee success in this regard.  

4.2 Additional services that are not contractually agreed upon but are necessary to achieve the purpose of the contract will be provided and remunerated separately, in consultation with the client.4.2 Additional services that are not contractually agreed upon but are necessary to achieve the purpose of the contract will be provided and remunerated separately, in consultation with the client.

4.3 The client is obliged to reimburse visumPOINT for all necessary expenses incurred in the performance of the order, unless these are covered by the agreed fee. 4.3 The client is obliged to reimburse visumPOINT for all necessary expenses incurred in the performance of the order, unless these are covered by the agreed fee.

4.4  The remuneration is due upon invoicing. Direct debit or credit card charges will be processed one day after invoicing. visumPOINT is entitled to collect the invoice amount by cash on delivery upon return of the documents.4.4  The remuneration is due upon invoicing. Direct debit or credit card charges will be processed one day after invoicing. visumPOINT is entitled to collect the invoice amount by cash on delivery upon return of the documents.

4.5 The client may only set off claims against visumPOINT's claims that are acknowledged or legally established. The client is not entitled to a right of retention.4.5 The client may only set off claims against visumPOINT's claims that are acknowledged or legally established. The client is not entitled to a right of retention.

4.6 visumPOINT is entitled to offset payments from the client first against older claims, then against incurred costs and interest, and finally against the principal claim.4.6 visumPOINT is entitled to offset payments from the client first against older claims, then against incurred costs and interest, and finally against the principal claim.

5 Liability5 Liability

5.1 The requirements and provisions stated by visumPOINT for the execution of the order are based on the available public information from state authorities and administrative bodies. Legal bases and the administrative practice of authorities can change at any time, without this information always being publicly available in a timely manner or another reasonable possibility of becoming aware of it existing.5.1 The requirements and provisions stated by visumPOINT for the execution of the order are based on the available public information from state authorities and administrative bodies. Legal bases and the administrative practice of authorities can change at any time, without this information always being publicly available in a timely manner or another reasonable possibility of becoming aware of it existing.

5.2 visumPOINT's essential contractual obligation is to ascertain the currently publicly available information for the execution of the respective order to the extent reasonable and to forward the necessary information to the client. In this respect, visumPOINT assumes no liability for the completeness and correctness of publicly available information from authorities and administrative bodies. Likewise, visumPOINT assumes no liability for decisions made by authorities and administrative bodies. It should be noted that state bodies regularly have discretion in their decisions, which visumPOINT can neither reliably predict nor verify.5.2 visumPOINT's essential contractual obligation is to ascertain the currently publicly available information for the execution of the respective order to the extent reasonable and to forward the necessary information to the client. In this respect, visumPOINT assumes no liability for the completeness and correctness of publicly available information from authorities and administrative bodies. Likewise, visumPOINT assumes no liability for decisions made by authorities and administrative bodies. It should be noted that state bodies regularly have discretion in their decisions, which visumPOINT can neither reliably predict nor verify.

5.3 visumPOINT is liable for resulting damages insofar as they are based on a breach of an essential contractual obligation or on intentional or grossly negligent conduct by visumPOINT or its vicarious agents. If an essential contractual obligation is breached with slight negligence, visumPOINT's liability is limited to the foreseeable damage typical for the contract. Any further liability for damages is excluded. Liability for culpable injury to life, body, or health under statutory provisions remains unaffected. visumPOINT is not liable for incorrect information provided by the client5.3 visumPOINT is liable for resulting damages insofar as they are based on a breach of an essential contractual obligation or on intentional or grossly negligent conduct by visumPOINT or its vicarious agents. If an essential contractual obligation is breached with slight negligence, visumPOINT's liability is limited to the foreseeable damage typical for the contract. Any further liability for damages is excluded. Liability for culpable injury to life, body, or health under statutory provisions remains unaffected. visumPOINT is not liable for incorrect information provided by the client

transmitted information, and visumPOINT has no obligation to check the correctness of the provided information.transmitted information, and visumPOINT has no obligation to check the correctness of the provided information.

5.4 visumPOINT is not liable for disruptions in performance and adverse consequences for the client due to force majeure events. Force majeure events include, in particular, strikes, industrial action, war, terrorist attacks, civil unrest, natural disasters, fire, sabotage attacks by third parties, or the unintentional loss of permits.5.4 visumPOINT is not liable for disruptions in performance and adverse consequences for the client due to force majeure events. Force majeure events include, in particular, strikes, industrial action, war, terrorist attacks, civil unrest, natural disasters, fire, sabotage attacks by third parties, or the unintentional loss of permits.

5.5 visumPOINT's liability is excluded if measures are taken based on an instruction from the client.5.5 visumPOINT's liability is excluded if measures are taken based on an instruction from the client.

6 Changes to General Terms and Conditions and Prices6 Changes to General Terms and Conditions and Prices

6.1 The General Terms and Conditions may be amended insofar as essential provisions of the contractual relationship are not affected thereby, and this is necessary to adapt to developments that were not foreseeable at the time of contract conclusion and whose disregard would significantly disrupt the balance of the contractual relationship. Essential provisions include, in particular, those concerning the type and scope of the contractually agreed services. Furthermore, adjustments or additions to the General Terms and Conditions may be made insofar as this is necessary to eliminate difficulties in the performance of the contract due to regulatory gaps that arose after the contract was concluded. This may be the case, in particular, if jurisprudence changes and one or more clauses of these General Terms and Conditions are affected thereby.6.1 The General Terms and Conditions may be amended insofar as essential provisions of the contractual relationship are not affected thereby, and this is necessary to adapt to developments that were not foreseeable at the time of contract conclusion and whose disregard would significantly disrupt the balance of the contractual relationship. Essential provisions include, in particular, those concerning the type and scope of the contractually agreed services. Furthermore, adjustments or additions to the General Terms and Conditions may be made insofar as this is necessary to eliminate difficulties in the performance of the contract due to regulatory gaps that arose after the contract was concluded. This may be the case, in particular, if jurisprudence changes and one or more clauses of these General Terms and Conditions are affected thereby.

6.2 The agreed prices may be increased to compensate for increased costs. This is the case, for example, if third parties from whom visumPOINT procures necessary input services for the performance of services owed under this contract increase their prices. Furthermore, price increases are possible to the extent caused by an increase in VAT. 6.2 The agreed prices may be increased to compensate for increased costs. This is the case, for example, if third parties from whom visumPOINT procures necessary input services for the performance of services owed under this contract increase their prices. Furthermore, price increases are possible to the extent caused by an increase in VAT.

6.3 Intended changes to the General Terms and Conditions and price increases, not exclusively due to an increase in VAT, as per clauses 6.1 and 6.2, will be communicated to the client in text form (e.g., by letter or email) at least six weeks before they become effective. The client has a special right of termination at the time the changes become effective. If the client does not terminate the contract in text form (e.g., by letter or email) within six weeks of receiving the amendment notification, the changes will become part of the contract on their effective date. The client will be specifically informed of this consequence in the amendment notification.6.3 Intended changes to the General Terms and Conditions and price increases, not exclusively due to an increase in VAT, as per clauses 6.1 and 6.2, will be communicated to the client in text form (e.g., by letter or email) at least six weeks before they become effective. The client has a special right of termination at the time the changes become effective. If the client does not terminate the contract in text form (e.g., by letter or email) within six weeks of receiving the amendment notification, the changes will become part of the contract on their effective date. The client will be specifically informed of this consequence in the amendment notification.

7 Complaints7 Complaints

The client must check the services and invoice for completeness and correctness immediately upon receipt. Complaints must be received by visumPOINT within eight weeks of the provision of services or receipt of the invoice. Failure to make timely complaints shall be deemed approval. The client's statutory claims regarding complaints after the deadline remain unaffected.The client must check the services and invoice for completeness and correctness immediately upon receipt. Complaints must be received by visumPOINT within eight weeks of the provision of services or receipt of the invoice. Failure to make timely complaints shall be deemed approval. The client's statutory claims regarding complaints after the deadline remain unaffected.

8 Contract Term and Termination8 Contract Term and Termination

8.1 The contract is concluded for an indefinite period.8.1 The contract is concluded for an indefinite period.

8.2 The client may terminate the contract at any time in text form (e.g., by letter or email). visumPOINT has the right to terminate the contract in text form with three months' notice to the end of a half-year. The right to terminate for good cause remains unaffected.8.2 The client may terminate the contract at any time in text form (e.g., by letter or email). visumPOINT has the right to terminate the contract in text form with three months' notice to the end of a half-year. The right to terminate for good cause remains unaffected.

8.4 The client shall bear the costs incurred up to the time of termination.8.4 The client shall bear the costs incurred up to the time of termination.

8.5 If visumPOINT terminates the contract for an important reason attributable to the client, the client is obliged to pay visumPOINT a lump-sum compensation, due in one sum, amounting to half of the total price of the agreed services. The amount of damages shall be set higher if visumPOINT proves greater damage. It shall be set lower or waived if the client proves that significantly less or no damage at all has occurred.8.5 If visumPOINT terminates the contract for an important reason attributable to the client, the client is obliged to pay visumPOINT a lump-sum compensation, due in one sum, amounting to half of the total price of the agreed services. The amount of damages shall be set higher if visumPOINT proves greater damage. It shall be set lower or waived if the client proves that significantly less or no damage at all has occurred.

9 Confidentiality, Data Protection9 Confidentiality, Data Protection

9.1 visumPOINT undertakes to maintain confidentiality regarding all confidential information concerning the client or their employees that has become known or will become known to it, unless disclosure is necessary for the provision of the agreed service or visumPOINT is obliged to disclose such information due to official measures or orders. There is no breach of the confidentiality obligation if the information is provided to third parties who are legally bound to secrecy.9.1 visumPOINT undertakes to maintain confidentiality regarding all confidential information concerning the client or their employees that has become known or will become known to it, unless disclosure is necessary for the provision of the agreed service or visumPOINT is obliged to disclose such information due to official measures or orders. There is no breach of the confidentiality obligation if the information is provided to third parties who are legally bound to secrecy.

9.2 The statutory provisions on data protection must be observed. If the performance of a service by visumPOINT involves activities for which the conclusion of a data processing agreement is required under the applicable data protection provisions (e.g., within the meaning of Art. 28 of the European General Data Protection Regulation), such an agreement must be negotiated and concluded. Further information on how visumPOINT handles personal data is regulated in the data protection notices.9.2 The statutory provisions on data protection must be observed. If the performance of a service by visumPOINT involves activities for which the conclusion of a data processing agreement is required under the applicable data protection provisions (e.g., within the meaning of Art. 28 of the European General Data Protection Regulation), such an agreement must be negotiated and concluded. Further information on how visumPOINT handles personal data is regulated in the data protection notices.

10 Applicable Law10 Applicable Law

10.1 All legal relations between visumPOINT and the client are subject to German law.10.1 All legal relations between visumPOINT and the client are subject to German law.

10.2 For lawsuits against clients who had their domicile or habitual residence in Germany at the time of concluding the contract and move it abroad after concluding the contract, or whose domicile or habitual residence is unknown at the time the lawsuit is filed, Berlin is agreed as the exclusive place of jurisdiction. For clients who do not have a general place of jurisdiction in Germany, as well as for clients who are merchants, legal entities under public law, or special funds under public law within the meaning of § 38 para. 1 of the Code of Civil Procedure (ZPO), Berlin is agreed as the exclusive place of jurisdiction.10.2 For lawsuits against clients who had their domicile or habitual residence in Germany at the time of concluding the contract and move it abroad after concluding the contract, or whose domicile or habitual residence is unknown at the time the lawsuit is filed, Berlin is agreed as the exclusive place of jurisdiction. For clients who do not have a general place of jurisdiction in Germany, as well as for clients who are merchants, legal entities under public law, or special funds under public law within the meaning of § 38 para. 1 of the Code of Civil Procedure (ZPO), Berlin is agreed as the exclusive place of jurisdiction.

11 Other Provisions11 Other Provisions

11.1 Should individual provisions of these terms and conditions be void, ineffective, or unenforceable, the validity, effectiveness, or enforceability of the remaining provisions shall not be affected. The void, ineffective, or unenforceable provisions shall be replaced by provisions that come as close as possible to the economic content of the void, ineffective, or unenforceable provisions. This regulation shall apply accordingly in the event of regulatory gaps.11.1 Should individual provisions of these terms and conditions be void, ineffective, or unenforceable, the validity, effectiveness, or enforceability of the remaining provisions shall not be affected. The void, ineffective, or unenforceable provisions shall be replaced by provisions that come as close as possible to the economic content of the void, ineffective, or unenforceable provisions. This regulation shall apply accordingly in the event of regulatory gaps.

11.2 visumPOINT is not willing to participate in dispute resolution proceedings before a consumer arbitration board in accordance with § 2 of the Consumer Dispute Resolution Act.11.2 visumPOINT is not willing to participate in dispute resolution proceedings before a consumer arbitration board in accordance with § 2 of the Consumer Dispute Resolution Act.

12 Right of Revocation and Revocation Instructions for Consumers12 Right of Revocation and Revocation Instructions for Consumers

If the client is a consumer within the meaning of § 13 BGB, i.e., a natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity, the consumer has a right of revocation. visumPOINT provides the following instructions regarding this right:If the client is a consumer within the meaning of § 13 BGB, i.e., a natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity, the consumer has a right of revocation. visumPOINT provides the following instructions regarding this right:

Revocation InstructionsRevocation Instructions

Right of RevocationRight of Revocation

You have the right to revoke this contract within 14 days without giving any reasons. The revocation period is 14 days from the day the contract was concluded, but no later than upon receipt of this revocation instruction.You have the right to revoke this contract within 14 days without giving any reasons. The revocation period is 14 days from the day the contract was concluded, but no later than upon receipt of this revocation instruction.

To exercise your right of revocation, you must inform us:To exercise your right of revocation, you must inform us:

visumPOINT GmbH, Ruschestraße 70, 10365 Berlin, E-Mail: visa@visumPOINT.comvisumPOINT GmbH, Ruschestraße 70, 10365 Berlin, E-Mail: visa@visumPOINT.com

by means of a clear statement (e.g., a letter sent by post, fax, or email stating your case number) informing us of your decision to revoke this contract. You may use the attached sample revocation form (see below), but this is not mandatory.by means of a clear statement (e.g., a letter sent by post, fax, or email stating your case number) informing us of your decision to revoke this contract. You may use the attached sample revocation form (see below), but this is not mandatory.

To meet the revocation deadline, it is sufficient for you to send your notification of exercising the right of revocation before the revocation period expires.To meet the revocation deadline, it is sufficient for you to send your notification of exercising the right of revocation before the revocation period expires.

Consequences of RevocationConsequences of Revocation

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which the notification of your cancellation of this contract was received by us. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which the notification of your cancellation of this contract was received by us. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

If you have requested that the service begin during the withdrawal period, you must pay us a reasonable amount. This amount corresponds to the proportion of services already rendered up to the point in time at which you inform us of the exercise of the right of withdrawal concerning this contract, compared to the total scope of services provided for in the contract.If you have requested that the service begin during the withdrawal period, you must pay us a reasonable amount. This amount corresponds to the proportion of services already rendered up to the point in time at which you inform us of the exercise of the right of withdrawal concerning this contract, compared to the total scope of services provided for in the contract.

Special NotesSpecial Notes

Your right of withdrawal expires prematurely if the service has been fully rendered by us and the performance of the service only began after your express consent, and you confirmed before the performance of the service that you are aware that you lose your right of withdrawal upon our complete fulfillment of the contract.Your right of withdrawal expires prematurely if the service has been fully rendered by us and the performance of the service only began after your express consent, and you confirmed before the performance of the service that you are aware that you lose your right of withdrawal upon our complete fulfillment of the contract.

If you wish to cancel the contract, you may fill out this form:If you wish to cancel the contract, you may fill out this form:

Sample Cancellation FormSample Cancellation Form

To:To:

visumPOINT GmbHvisumPOINT GmbH

Ruschestraße 70Ruschestraße 70

10365 Berlin10365 Berlin

E-mail: visa@visumPOINT.comE-mail: visa@visumPOINT.com

I/We hereby revoke the contract concluded by me/us for the provision of the following serviceI/We hereby revoke the contract concluded by me/us for the provision of the following service

- Ordered on:- Ordered on:

- Name(s) of consumer(s):- Name(s) of consumer(s):

- Signature(s) of consumer(s):- Signature(s) of consumer(s):

- Date:- Date:

We will confirm receipt of your cancellation without delay.We will confirm receipt of your cancellation without delay.

End of Cancellation PolicyEnd of Cancellation Policy

CostsCosts

The fees payable for our services, as well as the reimbursement of officially levied charges and any shipping costs incurred, are based on our tariffs valid at the time of contract conclusion. These tariffs are binding. Direct debit or credit card charges will be processed one day after invoicing. A payment obligation also exists even if an application submitted was not approved.The fees payable for our services, as well as the reimbursement of officially levied charges and any shipping costs incurred, are based on our tariffs valid at the time of contract conclusion. These tariffs are binding. Direct debit or credit card charges will be processed one day after invoicing. A payment obligation also exists even if an application submitted was not approved.

visumPOINT is entitled to collect the invoice amount by returning the documents via cash on delivery.visumPOINT is entitled to collect the invoice amount by returning the documents via cash on delivery.

We point out that a debtor of a payment claim will be in default at the latest if payment is not made within 30 days after the due date and receipt of an invoice or equivalent payment statement. Default triggers claims for damages, such as default interest, reminder fees, and/or legal enforcement costs.We point out that a debtor of a payment claim will be in default at the latest if payment is not made within 30 days after the due date and receipt of an invoice or equivalent payment statement. Default triggers claims for damages, such as default interest, reminder fees, and/or legal enforcement costs.

Disclaimer of LiabilityDisclaimer of Liability

visumPOINT GmbH performs all necessary services arising from the order with the diligence of a prudent businessman.visumPOINT GmbH performs all necessary services arising from the order with the diligence of a prudent businessman.

We assume no liability for the rejection of an application facilitated by us. The decision regarding the issuance of a permit, its validity, the approved duration of stay in the destination country, or the certification of documents rests solely with the competent authorities. Even with a visa and residence permit, the granting of the desired entry into the respective country remains at the discretion of the competent immigration authorities and officials, regardless of valid documents.We assume no liability for the rejection of an application facilitated by us. The decision regarding the issuance of a permit, its validity, the approved duration of stay in the destination country, or the certification of documents rests solely with the competent authorities. Even with a visa and residence permit, the granting of the desired entry into the respective country remains at the discretion of the competent immigration authorities and officials, regardless of valid documents.

Information provided is without guarantee. The regulations and application requirements listed in our database are based on information provided to visumPOINT GmbH by the respective authorities. This information represents standard regulations that may be subject to the discretionary decision of the responsible case worker at the authority in individual cases. Furthermore, regulations and provisions are subject to constant changes due to political circumstances. Although we strive to keep our database up to date, for the reasons mentioned, we must exclude liability for the timeliness and completeness of entry requirements.Information provided is without guarantee. The regulations and application requirements listed in our database are based on information provided to visumPOINT GmbH by the respective authorities. This information represents standard regulations that may be subject to the discretionary decision of the responsible case worker at the authority in individual cases. Furthermore, regulations and provisions are subject to constant changes due to political circumstances. Although we strive to keep our database up to date, for the reasons mentioned, we must exclude liability for the timeliness and completeness of entry requirements.

visumPOINT GmbH is not liable for loss or damage to documents incurred during shipping or for delayed delivery if this occurs without the involvement of visumPOINT GmbH. The customer must check the delivery immediately upon receipt for completeness and conformity with the ordered service and the invoice issued. The customer must notify us in text form of obvious defects in our service within 7 days of receiving their documents or becoming aware of the defect. After this notification period, the customer can no longer assert claims against us based on a defective provision of service.visumPOINT GmbH is not liable for loss or damage to documents incurred during shipping or for delayed delivery if this occurs without the involvement of visumPOINT GmbH. The customer must check the delivery immediately upon receipt for completeness and conformity with the ordered service and the invoice issued. The customer must notify us in text form of obvious defects in our service within 7 days of receiving their documents or becoming aware of the defect. After this notification period, the customer can no longer assert claims against us based on a defective provision of service.

Claims against us, regardless of the legal basis, become time-barred within 6 months from the customer's receipt of the requested documents or from the customer's knowledge of circumstances giving rise to liability.Claims against us, regardless of the legal basis, become time-barred within 6 months from the customer's receipt of the requested documents or from the customer's knowledge of circumstances giving rise to liability.

Claims for damages by the customer against visumPOINT GmbH are excluded, regardless of the legal basis, unless visumPOINT GmbH, its legal representatives, or vicarious agents have acted with intent or gross negligence.Claims for damages by the customer against visumPOINT GmbH are excluded, regardless of the legal basis, unless visumPOINT GmbH, its legal representatives, or vicarious agents have acted with intent or gross negligence.

visumPOINT GmbH is liable for slight negligence only if it has breached essential contractual obligations that are crucial for achieving the purpose of the contract.visumPOINT GmbH is liable for slight negligence only if it has breached essential contractual obligations that are crucial for achieving the purpose of the contract.

Liability is limited to typical, foreseeable damages arising from the contract. Indirect and consequential damages resulting from defects in the contractually agreed service are only compensable if such damages are typically expected when the service is used as intended.Liability is limited to typical, foreseeable damages arising from the contract. Indirect and consequential damages resulting from defects in the contractually agreed service are only compensable if such damages are typically expected when the service is used as intended.

The exclusion of liability does not apply in cases where visumPOINT GmbH has provided an express guarantee or for claims for damages resulting from injury to life, body, or health.The exclusion of liability does not apply in cases where visumPOINT GmbH has provided an express guarantee or for claims for damages resulting from injury to life, body, or health.

Right of TerminationRight of Termination

The customer may terminate their order at any time. The termination must be submitted in text form. The costs incurred up to the receipt of the termination, the full service fee, and the costs for returning the application forms shall be borne by the customer.The customer may terminate their order at any time. The termination must be submitted in text form. The costs incurred up to the receipt of the termination, the full service fee, and the costs for returning the application forms shall be borne by the customer.

Partial InvalidityPartial Invalidity

If individual provisions or separable parts of individual provisions are invalid, the validity of the remaining contractual terms remains unaffected.If individual provisions or separable parts of individual provisions are invalid, the validity of the remaining contractual terms remains unaffected.

Place of Performance and JurisdictionPlace of Performance and Jurisdiction

The contract concluded with visumPOINT GmbH is subject to German law. The place of performance is the registered office of visumPOINT GmbH.The contract concluded with visumPOINT GmbH is subject to German law. The place of performance is the registered office of visumPOINT GmbH.

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